FLIGHT DELAY - ISRAEL
DELAYS OF 8+ HOURS IS DEEMED A CANCELLATION (EVEN IF THE FLIGHT TOOK OFF 8:02 FROM THE ORIGINAL TAKE-OFF TIME – SEE CANCELLED FLIGHT TO LEARN ABOUT YOUR ENTITLEMENTS
Duration of delay Entitlements
2+ hours | Food and Drink and Communication Services |
5-8 HOURS | Food and Drink and Communication Services Refund of the cost of the ticket if the passenger decides to abandon his/her travel plans (even on a ‘non-refundable’ ticket)* If the delay is overnight – Accommodation services |
8+ hours | Is deemed a cancelled flight – for more info refer to the cancelled flight section |
* In the amount paid for the Flight Ticket, including any payment paid for the Flight Ticket, including fees, levies, taxes and other obligatory payments
(1) Assistance Services without payment*, as detailed below:
(a) food and drink In accordance with the waiting time (in this Law – Food and Drink);
(b) accommodation at a hotel if an overnight stay, or longer, is required or if a stay is required which Is longer than the planned stay of the passenger (in this Law – Accommodation Services);
(c) travel services between the airport and the hotel where the passenger is staying as stated in sub paragraph (b), and if the passenger has chosen to stay elsewhere at a reasonable distance from the airport during the said period of time, as stated In that sub paragraph – travel services between that place and the airport (in this Law- Travel Services);
(d) two telephone calls and the sending of a notice by fax or e-mail at the election of the passenger (in this Law – Communication Services)
* El-Al and several other airlines will tell you to get your own transportation and hotel and then submit receipts for reimbursement.
THAT IS A VIOLATION OF LAW!
It is advised that respond to the airline personnel that you know that their position is unlawful and demand that they pay for the transportation and hotel up front and make sure you video the whole exchange. Also, it would be good if you video the airline saying the same thing to many passengers; to prove widespread violation of the law.
JustNotFare PSA:
If El-Al switched your flight number and tried to convince you that you are not entitled to compensation because the delay was less than 8 hours, it is JustNotFare’s position that that was not a delayed flight but really a cancelled flight and a replacement flight and therefore it matters not how long after the originally scheduled take-off time, the flight took off. Refer to the ‘cancelled flight’ section to learn about your entitlements
If you have any questions related to delayed flight situation, please feel free to email us at justnotfare@gmail.com.