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CANCELLED FLIGHT - EU

  • Definition: A flight that was cancelled or postponed or preponed more than 3 hours from the originally scheduled take-off time

     

     ENTITLEMENTS

    Food, Drink and Communication Services

    Food, Drink and Communication Services and Compensation*

    ·  Right to care services**,

    ·  Compensation,

    ·  ALSO, you can abandon your trip and get:

    ·  A full refund (even on a non-refundable ticket)

    ·  if you are at a stop-over, a flight back to the airport of origin

     

    Right to care services

    1. Where reference is made to this Article, passengers shall

    be offered free of charge:

    • Food Services – meals and refreshments in a reasonable relation to the

    waiting time;

    • Accommodation services**– hotel accommodation in cases

    — where a stay of one or more nights becomes necessary, or

    — where a stay additional to that intended by the passenger becomes necessary;

    • Transportation Services– transport between the airport and place of accommodation

    (hotel or other).

    • Communication Services – passengers shall be offered free of charge two telephone calls, telex or fax messages, or e-mails.

    *Compensation (compensation is not due if the airline gave you notice of the cancellation more than 14 days prior to the date of the flight):

     

    Delay to your arrival                                            Flight Distance                                      Compensation

    At least three hours

    Less than 1,500km

    €250

    Between 1,500km and 3,500km

    €400

     

    More than 1,500km and within the EU

    €400

    Three to four hours

    More than 3,500km, between an EU and non-EU airport

    €300

    At least four hours

     

    More than 3,500km, between an EU and non-EU airport

    €600

    If you have any questions regarding EU cancelled flights, please feel free to send us a email to justnotfare@gmail.com

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