CANCELLED FLIGHT - EU
Definition: A flight that was cancelled or postponed or preponed more than 3 hours from the originally scheduled take-off time
ENTITLEMENTS
Food, Drink and Communication Services
Food, Drink and Communication Services and Compensation*
· Right to care services**,
· Compensation,
· ALSO, you can abandon your trip and get:
· A full refund (even on a non-refundable ticket)
· if you are at a stop-over, a flight back to the airport of origin
Right to care services
- Where reference is made to this Article, passengers shall
be offered free of charge:
- Food Services – meals and refreshments in a reasonable relation to the
waiting time;
- Accommodation services**– hotel accommodation in cases
— where a stay of one or more nights becomes necessary, or
— where a stay additional to that intended by the passenger becomes necessary;
- Transportation Services– transport between the airport and place of accommodation
(hotel or other).
- Communication Services – passengers shall be offered free of charge two telephone calls, telex or fax messages, or e-mails.
*Compensation (compensation is not due if the airline gave you notice of the cancellation more than 14 days prior to the date of the flight):
Delay to your arrival Flight Distance Compensation
At least three hours
Less than 1,500km
€250
–
Between 1,500km and 3,500km
€400
–
More than 1,500km and within the EU
€400
Three to four hours
More than 3,500km, between an EU and non-EU airport
€300
At least four hours
More than 3,500km, between an EU and non-EU airport
€600
If you have any questions regarding EU cancelled flights, please feel free to send us a email to justnotfare@gmail.com