FLIGHT DELAY - EU
DELAY DURATION ENTITLEMENTS
2+ hrs. | Food, Drink and Communication Services |
3+ hrs. | Food, Drink and Communication Services and Compensation* |
5+ hrs. | · Right to care services**, · Compensation, · ALSO, you can abandon your trip and get: · A full refund (even on a non-refundable ticket) · if you are at a stop-over, a flight back to the airport of origin |
Right to care services
- Where reference is made to this Article, passengers shall
be offered free of charge:
- Food Services – meals and refreshments in a reasonable relation to the
waiting time;
- Accommodation services**– hotel accommodation in cases
— where a stay of one or more nights becomes necessary, or
— where a stay additional to that intended by the passenger becomes necessary;
- Transportation Services– transport between the airport and place of accommodation
(hotel or other).
- Communication Services – passengers shall be offered free of charge two telephone calls, telex or fax messages, or e-mails.
*Compensation:
Delay to your arrival Flight Distance Amount of compensation
At least three hours | Less than 1,500km | €250 |
– | Between 1,500km and 3,500km | €400
|
– | More than 1,500km and within the EU | €400 |
Three to four hours | More than 3,500km, between an EU and non-EU airport | €300 |
At least four hours
| More than 3,500km, between an EU and non-EU airport | €600 |
If you have any questions regarding EU delays, please feel free to send us a email to justnotfare@gmail.com